Broker Obligation – Affinite Insurance

Integrity in all his acts.
Maintain confidentiality in dealing with all statements and information he obtains during his work, and he shall take the proper procedures to maintain confidentiality of information and documents he possesses.
Ensuring the policy issued by the company meets the client’s needs.
Ensuring having an adequate mechanism for receiving complaints and remarks from a client and follow up.
Explaining to the client all the terms and conditions of the insurance contract concluded with the client.
Explaining to the client the duty of disclosing all material facts when applying for insurance and the consequences of inaccurate statements or concealing information, and explaining to the client his responsibility for all statements and information in the insurance application.
Explaining to the client the reasons for selecting the offered policy, terms and conditions, benefits and exceptions, and shall provide comparison between the price and coverage of the proposed policy and other policies offered by other insurance companies.

Disclosing to the client the commission he charges the insurance company as and when required.
Explaining to the client the required procedures where the insured risk occurs.
Explaining to the client the duty of disclosing any changed to the nature of the insured risk on renewal of the policy.
Promptly informing the client of the company’s decision in respect of the claim submitted to the company after occurrence of the insured risk and providing assistance to the client in continuing the claim procedures.
Explaining to the client the duty of full and fair disclosure in respect of the claim submitted to the company after occurrence of the insured risk.
Shall not provide the client with any incorrect or unfair information about any other company for the purpose of enticing the client to cancel a valid policy to buy new policy through him or influencing the offer made to the client by another entity